Read some of the testimonials from our happy authorised representatives:
“After leaving an Authorised Representative (AR) role with another AR network provider I looked at several AR networks with a view to choosing the right one that offered the support & business processes needed to grow my business successfully. My previous AR role only provided me with income from client servicing but did not allow me to retain ownership of my clients. As such there was very little incentive and virtually no assistance given to me to grow my business, I felt very much on my own. The Westcourt model allows me full ownership of my clients with the knowledge that I am able to remain independent and in full control of my future. The warmth shown to me by Westcourt Management & staff since joining has made me feel most welcome and very much a part of the team.
Other things that I considered when deciding on which AR network to join also included the availability of purchasing an existing business, the fees charged by the AR Network, availability of cost effective PI Insurance and the quality of IT systems and back-office support. Westcourt was the leader on all points. I was fortunate that there was an AR business for me to purchase providing me with an existing client base and income stream. Westcourt capably managed the entire transfer process with Insurers making it a seamless & smooth transition for both myself and my new clients. The fees charged by Westcourt are very reasonable given the high quality of back-office support including compliance, management of Insurer payments, the provision of high quality IT systems and a dedicated State Manger. Westcourt’s membership of Steadfast is an added bonus providing me with many benefits in terms of bargaining power within the industry, tailored products and many other services needed in the day to day running of my business.
Since joining Westcourt I have been impressed by the culture within the organisation which is clearly driven by the Managing Director, Jeff Hollands and General Manager, Jenette Baker. The enthusiasm & energy shown by Westcourt staff, in particular our State Manager, Lorinda Brooking was exceptional. Having a dedicated State Manager is an essential part of the success of the Westcourt AR model giving me the confidence that I am being supported by a competent and concerned Management team looking to do everything they can to help me achieve my goals. Additional resources include a National Business Development Manager, Marketing Co-ordinator and “AR Services” which is an in-house service providing AR’s with a back-up service to clients for when AR’s go away on leave and also providing assistance with processing issues and training.
Since joining Westcourt I feel an increased sense of happiness at work and a strong desire to achieve and succeed. It takes a certain type of person to become an AR. You need to be confident within yourself and have the Insurance qualifications, professional knowledge and experience required that allows clients to put their complete trust in the quality of your advice in protecting their business and assets. Choosing to become an AR is a career decision that needs careful consideration. To be successful you must choose the right AR network, I have chosen well. If anyone is thinking of taking this exciting career step I have no hesitation in recommending Westcourt General Insurance Brokers as the right choice of AR Network provider.”
– Sam Mancini (AR#455803), Mancini Insurance Brokers
“After 9 very successful years with another brokerage, we were seeking a few necessary changes in the way our business needed to develop for the future. A respected colleague and friend in the industry knew of our yearning for change and recommended we speak with Westcourt General Insurance Brokers. What a breathe of fresh air that meeting was. Leanne Holeszko (now the National Business Development Manager) impressed us so much that we actively started researching the business and what they could offer and what we could offer them.
Our research showed us there were significant synergies in the way we wanted to conduct our business and the way Westcourt did conduct its business. As a Authorised Representative Network set up to benefit the brokers, we knew we had found the correct licensee with which to move forward. In January 2013, Dixon Insurance Services commenced business under the WGIB license. 2013 would show itself to not only be the most difficult and challenging year as we had to start afresh, develop and grow the business from scratch, but also the most rewarding year getting to develop close relationships with key staff, old and new clients. During this period it became evident the support Westcourt has for us and all other AR’s. The WGIB team runs like a well oiled family. Staff are well trained, experienced in administrative tasks, highly proactive in growing the business and the most welcoming group of people we had ever met. The whole organisation exudes enthusiasm and trust in each other.
As an Authorised Representative network designed and run to benefit the Authorised Representatives, their results are now shining bright in the insurance industry across Australia. AR’s have received national recognition for their achievements in 2013 and 2014. Westcourt General was also recognised with a Top 10 brokerage award for 2013. These achievements are not possible without the drive, vision and support of Jeff Hollands and his impressive team. Being an AR for Westcourt General allows us to focus on our clients and our business. We can now spend the time getting all the intricate details correct for our client’s benefit, knowing full well that Westcourt is managing the IT, ASIC/APRA Compliance, Marketing and Training issues in a professional and ethical manner.
If we could sum up the two most significant improvements for us they would have to be the ownership we have of our client portfolio and the integrity and support shown by the Westcourt Team in supporting our business. The support provided by Lorinda Brooking (QLD State Manager), Jeff Hollands (Managing Director) and the National Business Development Manager is astounding which is why the group is receiving awards, recognition and growth. Westcourt offers a lot of benefits for potential ARs without the pitfalls associated with many organisations or large brokerages. For the AR who conducts themselves and their business in a professional, client focused manner and is looking for a licensee who is professional, proactive and sincere, Westcourt General may be a perfect fit for their future growth.
Overall, we have nothing but praise for the Westcourt management team. Their reason for being is to ensure we have the tools and support to service our client’s needs. For that reason, we recommend Westcourt General to potential AR’s and also to clients looking to have brokers who they can trust and depend on.”
Ken Dixon (AR #431819) Dixon Insurance Services Pty Ltd, QLD
“SSAA Insurance Brokers is a niche brokerage based in Adelaide with a national exposure through the Sporting Shooters Association of Australia. Due to our client base being Australia wide we wanted to be able to tap into the knowledge of interstate local brokers so we decided to join an authorised representative network. After looking at 3 or 4 different models we decided to join Westcourt General in June 2013.
What swayed us to Westcourt General was that they were the only one who were truly interested in us growing our brokerage with their support, not them growing their authorised representative network with our support. They walked us through the process thoroughly and fully explained what they could provide us with as well as what their expectations of us would be. The time they put into us well before we committed to them convinced us that they were serious and ran their business with their authorised representatives needs coming first.
Thanks to Westcourt General we now have the full support of a State Manager who supports us when needed on underwriting problems as well as administration issues, a full accounting department who follows up commission’s and sorts out underwriter payments etc. on our behalf plus a complete resource centre to refer to when needed. Our brokerage is definitely working more professional and confident knowing we have the support of Westcourt General behind us.
Westcourt have allowed us to continue to manage our brokerage how we want. We still work to our budgets, our office procedures, our expectations and our way but have the support of Westcourt General there. I have no doubt that no matter how big or small your business is Westcourt General can be of benefit to you, they give you the presence of a larger national brokerage whilst keeping your own identity.”
Trevor Jenkin (AR# 346137), SSAA Insurance Brokers Pty Ltd, SA
“I was unhappy with my existing authorised representative network so I arranged a meeting with Westcourt General after a colleague recommended them to me. I decided to join the Westcourt General team in September 2011 after meeting with Jeff Hollands (Managing Director) whom seemed very caring and interested in me. After joining I immediately benefited from the freedom the Westcourt General business model provided – I was able to own my own book of business without being pressured from a management team, received weekly commission payments along with a high standard of support across all areas of my business.
It is a family environment within Westcourt General and they are always there to help each other. As a Westcourt General authorised representative you benefit from the strength of knowledge from all the authorised representatives in the network, a nationwide management team and a National Business Development Manager who can help you grow your business.
Westcourt General and their authorised representatives are well respected within the Australian insurance industry. This allows me to have more negotiating power with wide range of Insurers across the country (not just restricted to certain underwriters like with some other AR Networks) which is of great benefit to me and my clients.
I would highly recommend Westcourt General to any insurance broker that is thinking of going out on their own – they would benefit greatly from the strength and support that Westcourt General provides.”
Robert Docherty (AR#410791), Better Insurance Solutions Pty Ltd, NSW
“I joined Westcourt General Insurance Brokers in February 2003 as an authorised representative. I still remember my very first meeting with Jeff Hollands (Managing Director of Westcourt General) like it was yesterday. His humility, honesty and dynamic attitude towards not only business but life in general fascinated me. It was that very day that I knew we were going to have a very healthy business relationship as well as a life-long friendship. Ever since joining the Westcourt Group back in 2003, my observation is that they have continuously evolved and grown every facet of their business (I.T. solutions /Broking solutions/ AR solutions etc.) and continue to do so. Westcourt is most certainly an industry leader and in my opinion a wonderful & dynamic company to work with that boasts a real harmonious working culture. It’s been a pleasure to be involved with such amazing people.”
Brent Chitiz (AR#258413), BDC & Associates , WA
“We have been an authorised representative of Westcourt General since 2008. Encouraged by their ethos “enjoy what you do”, our time with Westcourt General has certainly been an enjoyable experience. Supported by a comprehensive back office support team, access to the Steadfast monolith and a tailored cost structure that is fair and reasonable, our business has grown significantly in the past 5 years with the prospect of continuing to grow exponentially. We thank Jeff Hollands and the Westcourt General team for enabling us to realise our potential.”
Morrie Sulejman (AR# 262231), Talgarth Pty Ltd, VIC