Last week Tremayne, the home warranty team along with NSW state managers all attended training sessions by QBE.
Session 1 – QBE underwriting
First part of the day consisted of meeting the various Underwriters for liability, packages, farm, commercial motor and builders warranty that work with the State Managers along with the Westcourt Home Warranty hub. This proved to be a fantastic opportunity to finally put faces to names and build further rapport and business relations between Westcourt and QBE. Whilst most underwriters write several products, QBE are clear product specialists and collectively they hold a wealth of knowledge and experience and meeting with them gained an understanding of their diversity, along with an insight into their process, such as to why they sometimes need to refer to colleagues for direction when writing a non-specialist product.
QBE underwriters reminded us that for those risks that cannot be quoted electronically (via sunrise) a detailed quote slip is required. As brokers we need to provide the underwriters with as much information as possible, allowing the underwriters to a get a real feel for the risk and respond with favourable terms.State Managers will be holding workshops after July to assist Brokers with presenting professional quote slips for different classes.
Session 2 – QBE Home warranty
Provided by QBE’s Home Warranty team, the session led to a thorough review on how eligibilities are processed, the requirements of the eligibility process, as well as providing insight into the workings of Sicorps ANTA scale.
This session was essential as it was the last piece of the puzzle to the Home Warranty Hub having a complete understanding of the product and eligibility process.
A result of this training is that the Home warranty hub can now provide a higher quality screening service for all eligibility applications received, as well as providing further education opportunities for Westcourt Brokers on Sicorp’s eligibility process.
Along with a Q&A session with senior QBE staff Empera Diaz & David Nolan about how they process and review the applications that are submitted it was also discussed how they work alongside Westcourt to ensure everything that passes between the hub and them is processed correctly and is compliant.
Chris Kenny from Westcourt Home warranty said it was insightful to see an underwriter reviews each application for Home Warranty insurance as well as an application for Eligibility and how it was processed, gaining further knowledge into the process.
The sessions was thoroughly enjoyed by all that attended with Daniel from the home warranty team saying
“QBE provided us with remarkable insights and I will continue to enjoy the great working relationship I have with them. The training provided was invaluable to the HW team and by proxy the Westcourt family”
The QBE team are very committed to working with all of the Westcourt General Network and spoke highly of our team, and we thank them for the opportunity.
